Doug Haas of Southington is being honored as part of Eversource’s celebration of National Customer Service Week.
A company employee for six years, Haas is currently a supervisor in workforce planning, and his primary responsibilities are predicting customer call volumes based on any weather that may impact the electric system and making sure the customer call center is adequately staffed on a day-to-day basis.
“Doug is a hard-working, conscientious supervisor that consistently goes above and beyond for the call center and our customers. Always available to lend a helping hand, he’s dedicated to doing what’s best for the customer every time,” said Penni Conner, Eversource’s Senior Vice President and Chief Customer Officer in a company press release. “We’re proud to celebrate National Customer Service week to commend hard workers, like Doug, for all they do and to let them know how valued they are.”
He is being recognized as an extraordinary employee who goes above and beyond for customers.
A Southington resident for nearly five years, Doug began working for Eversource in 2009 as a call center supervisor before moving to his role in workforce planning three years ago. In addition to managing Eversource’s Call Center staffing needs, he is also responsible for monitoring all customer service representative’s interactions with customers in real time and helps resolve escalated customer issues when needed.
“I want our customers to know we really do care what they’re going through—whether their power is out, they have an account issue or anything else going on,” Haas said in the release. “And we’re committed to making sure customers are served efficiently and they’re happy with our service.”
In addition to working with customers on the phone, the company’s 24/7 social media availability allows customers to get important information on outages and emergencies whenever needed.
Eversource employs 8,000 people across New England. During National Customer Service Week, Eversource managers will recognize individual employees who have provided exceptional service to customers.
Eversource (NYSE: ES) transmits and delivers electricity to 1.2 million customers in 149 cities and towns and provides natural gas to 220,000 customers in 71 communities in Connecticut. Eversource harnesses the commitment of its more than 8,000 employees across three states to build a single, united company around the mission of delivering reliable energy and superior customer service.
For more information, visit www.eversource.com