By TAYLOR HARTZ
When the owners of PN Auto Body and Repair decided to relocate their business after ten years in Cheshire, there was no question of where to go.
“We love every single thing about Southington,” said Kasia Kruszewski, who co-owns the shop with her husband Zybbi, “we love the location, the people, everything.”
A year-and-a-half after opening their new Queen St. location, the Southington community has shown that the feeling is mutual. Last month, the Southington Award Program named PN the Best of Southington in the Auto Body Shop category.
Each year, this program honors Southington businesses that enhance the image of small business ownership and achieve marketing success in the community. The award, which Kasia says came to the couple as a complete surprise, means a great deal to the new business in town.
PN is a full service auto body and repair shop, servicing foreign and domestic vehicles with repairs and body work, certified body maintenance and painting and emissions testing.
The shop stands out for their free towing service to any vehicle involved in an accident coming to PN for repairs, a new laser measurement system for framework services and a hybrid specialization when it comes to air conditioning.
While many loyal customers from their previous location commute from Chesire when in need of repairs, their customer base is expanding through referrals and word of mouth in Southington.
As a family owned business, many of their customers come in and then refer their own families, explained Kasia. “We get people’s aunts and mothers-in-law and cousins all coming in,” she said.
As their customer base here in Southington grows, the couple is looking to expand their business. The couple, along with their four-person staff, takes pride in a commitment to customer service, making sure appointments are scheduled to avoid long waits, and having staff on hand to communicate in fluent English, Spanish, Polish and Russian. PN is looking to grow with the community.
“This award means everything because it means that people care,” said Kasia, filled with pride that their business is being well received in the community. The company hopes to hold true to their new Best of Southington title by continuing to build their staff and customer base in their business’ new home.
To comment on this story or to contact staff writer Taylor Hartz, email her at THartz@SouthingtonObserver.com.